Request owner
Each request shows the name of the person handling it.
01
Clear ownership of each request
Each request has a clear owner, so residents and the committee know who is attending to it.
02
Timelines that are honoured
Defined timelines and a two-level escalation automatically move an unresolved request to the person concerned.
03
Transparent to the very end
Residents follow each request, reopen it if needed, and rate the resolution, giving the committee a clear measure of service.
04
Help in an emergency
In an emergency, residents raise an SOS alert from the app, and security staff and the committee are notified at once so help can reach them quickly.
In the app
A closer look at the helpdesk
Request resolved
Residents are notified the moment a request is closed.
Rate the resolution
Residents rate the work, or reopen the request if needed.
Raise alert
An SOS alert reaches security staff and the committee at once.