Questions, answered

BelleVie brings a community’s security, management and lifestyle needs into one luxury super app, for residential societies and commercial workspaces alike. Residents and employees handle everyday tasks from their phones, while the managing team sees the whole community from a single dashboard.

BelleVie brings together visitor management, digital ID, helpers and domestic staff management, amenity booking, bills and payments, complaint management, notices and events. Alongside these, the BelleVie Marketplace connects users with carefully vetted home-service brands, all within the same app.

Visitor management systems are used wherever people need to be identified before they enter, including residential societies and gated communities, corporate offices and business parks, hospitals, schools and government buildings. Each uses a digital visitor management system to verify visitors and keep a searchable record of every entry.

Yes, the BelleVie app is available on Android through Google Play and on iOS through the App Store. Admin dashboards can also be used on desktop.

A visitor management system is the software or app a residential society uses to register, verify and track everyone who isn’t a resident. It replaces the manual register book with a digital record of who visited, which flat they came to, and when they arrived and left.

An Indian gated community sees a steady flow of guests, delivery riders, cabs and helpers every day, often managed by one or two guards with a register book. A digital visitor management system gives every entry a verified, searchable record, lets residents approve visitors from their phones, and keeps personal details protected.

BelleVie combines security, management and lifestyle in one app built to luxury standards. It is ISO 27001:2022 certified and compliant with the DPDP Act 2023, works with a society’s existing access control hardware, and gives every project a dedicated relationship manager who knows the site closely.

Most visitors are registered by the guard at the entrance, who takes their details and sends the request to the resident to approve from their phone. Residents expecting someone can also pre-approve them in advance, so the guest simply shows a QR code or short numeric code on arrival. Either way, every entry and exit is logged.

No, BelleVie works for a single building as well as federations with several buildings, each with its own entrance and guards. Every entry across the federation feeds into one synced record, so the committee sees the whole community in one place.

Yes, every entrance runs on the same visitor management system, and every entry feeds into one synced record. The committee and security team work from a single visitor history, whichever entrance a visitor used.

Every visitor needs a resident’s approval before going up. Pre-approved guests carry a personal QR code or numeric code, and for anyone not on a list, the guard sends their details to the resident. The resident approves or declines from their phone.

Yes, residents can pre-approve one guest or an entire guest list in a few taps, choosing guests straight from their phone contacts. Each guest receives a personal QR code and a six-digit code by text, valid for the date and time the resident sets.

Yes, residents raise complaints in the same app they use for visitors and payments. Every complaint is given an owner and a timeline, with a two-level escalation if it stalls, so residents can follow it through to resolution.

Yes, the admin dashboard keeps a daily visitor log with check-in and check-out times and time spent on the property. Admins can filter the log and export it as a CSV or PDF for an audit or security review.

Society administrators can view and export daily visitor logs, pre-approvals, helpers and domestic staff attendance, amenity bookings, complaints and billing from the admin dashboard. Each report can be filtered, and the dashboard home shows active visitors, notices, events and bookings at a glance.

Yes, every resident’s and visitor’s details are encrypted on BelleVie, and BelleVie holds ISO 27001:2022, the international standard for information security. Personal information is only ever visible to the people whose role requires it.

BelleVie trains guards and admins in person when a society first starts using the app, with user manuals and videos to refer back to. Refresher training continues after that, so new guards and staff are brought up to speed, and each project’s dedicated relationship manager stays on hand for any questions.

Yes, when a resident creates a pre-approved pass, they set the date, time and validity. The pass works only within that window.

The committee publishes notices and circulars on the notice board in the BelleVie app, where residents can read them at any time. Important notices can be pinned to the top of the board.

Yes, BelleVie is PCI DSS compliant, the security standard for card payments, and ISO 27001:2022 certified. Residents can pay society dues by UPI or card and receive a receipt automatically after every payment.

Residents book amenities such as the clubhouse or gym directly in the BelleVie app, choosing from slots shown with real-time availability. Capacity is managed digitally, so a slot can’t be overbooked, and any booking charges are paid in the app.

Yes, the admin dashboard uses role-based access, so the committee decides who sees what. The society manager, treasurer, secretary and other committee members can each be given access to the sections their responsibilities call for, and nothing beyond them.

Yes, BelleVie complies with the DPDP Act 2023 and GDPR, and is ISO 27001:2022 certified. Visitor and resident data is encrypted, and role-based access limits who can view it.

Most housing societies can start using BelleVie’s society management app within seven days. The timeline depends on a few essentials being in place, such as residents being available for onboarding, reliable internet connectivity at the entrance and guards who are ready to be trained.

Every society using BelleVie’s society management app has a dedicated relationship manager, who is always just a call away. Chat support is also available from 10am to 7pm.

When a visitor arrives, the resident receives a real-time visitor alert and can approve the entry from their phone. The alert stays on screen for 30 seconds and appears again shortly after if it goes unanswered. If there’s still no response, the guard can call the resident directly, ask the visitor to wait, or let them in.

Offices receive clients, candidates, couriers and contractors every day, often across several floors and companies. A digital visitor management system for corporate offices verifies each visitor before entry, keeps a complete record of who came in, and sets a professional tone from the moment a guest arrives.

BelleVie suits a single office as well as a large commercial complex or business park. A single office manages its own visitors and employees from a company dashboard. In a larger complex, the property team oversees every company from one federation dashboard, while each company still manages its own space. BelleVie runs across 500+ workspaces and 30+ projects.

Yes, the property is managed at federation level, and each tenant company has its own company-level dashboard. Guards at any entrance validate visitor passes by QR code or six-digit code.

Each visitor type has its own process. For deliveries and couriers, the guard selects the logo of a frequently used service instead of typing a company name each time, while business visitors are verified against their host’s pre-approval.

Yes, BelleVie is hardware agnostic and integrates with most access control equipment, including boom barriers, turnstiles and QR scanners, so a property can keep the hardware it already has.

Yes, multiple locations can be managed from one central dashboard, giving leadership a single view of visitor activity across every site.

Yes, all data on BelleVie is encrypted. BelleVie is ISO 27001:2022 certified and compliant with GDPR, the DPDP Act 2023 and PCI DSS.

The host pre-approves a visitor, who receives a pass with both a QR code and a six-digit code. On arrival, the guard can scan the QR code or enter the six-digit code, and the entry is logged in the visitor management system straight away.

Employees create their own digital ID in the BelleVie app, and the company admin approves each one. Large teams can be onboarded without the admin entering every employee by hand.

Yes, BelleVie provides in-person training for guards and admins during setup, supported by user manuals and videos. Refresher training continues once the system is in use, and a dedicated relationship manager stays with the project throughout.

A visitor who receives a pass in advance walks in without waiting at reception, which sets the tone for the meeting. With BelleVie, a company’s own logo appears on employee digital IDs, carrying its identity from the entrance onwards.

Yes, visitors can check in at a self check-in kiosk. They scan a QR code, fill in their details and generate their own pass in moments, without waiting for anyone at reception.

Yes, pre-approved visitors receive a digital pass with a QR code and a six-digit code on their phone. Employees carry a digital ID in the app, protected against screenshots.

Yes, each company has its own company-level dashboard, which shows only that company’s guests and visitors. The property team sees activity across the building at federation level.

BelleVie is set up around each property at onboarding rather than offered as a fixed template. Approval rules, visitor passes, common areas and ticket categories are all configured to how that site runs, down to specific spaces such as the server rooms of a data centre.

Yes, access is set for each user, module by module. A company can also create sub-admins for specific responsibilities, such as a dedicated admin for fire incidents, so each person sees only what their role covers.

Each member of the group is registered individually at the entrance, so every visitor receives their own QR pass. Their entries and exits are recorded separately, which keeps the visitor record complete.

Yes, BelleVie integrates with a company’s existing HRMS, so employee attendance can be tracked through the same system that manages visitors.

Yes, enterprise clients work with one dedicated relationship manager across all their locations, so every site has the same single point of contact.

Yes, reports can be generated for every location together, so leadership can review visitor activity across the whole organisation in one report rather than site by site.

Yes, the dashboard shows visitor footfall by time of day, so the property team can see when the building is busiest and plan staffing at the entrance accordingly.

The BelleVie Marketplace is where users discover carefully vetted brands for everything their home needs. For brands, it offers a digital presence on and off the BelleVie app, through listings, banners and app notifications.

The Marketplace is currently open to BelleVie users in the communities we serve. Anyone with the BelleVie app can browse it, owners and tenants alike.

The Marketplace covers home needs across categories such as home cleaning, pest control, interiors and furnishing, salon services at home, plumbing and repairs, and workshops and classes. New brands are added every month.

Every brand on the BelleVie Marketplace is vetted by our team against our own standards before it goes live. Ratings come from within the BelleVie community, so every choice is guided by experiences close to home.

Finding the right service takes only a few taps. Browse the Marketplace, choose a brand you like, and either get in touch with them directly or register your interest so they reach out to you. The brand then works with you to arrange a time that suits you.

Yes, the Marketplace is open to everyone with the BelleVie app, owners and tenants alike.

New brands join the BelleVie Marketplace every month, so the choice keeps growing. Each one is carefully vetted by our team before it appears in the app, which means every addition meets the same standard as the brands already there.

Timings are agreed directly with the brand, so you can plan the visit around your day. Reach out to them, or register your interest and they will contact you. If something is urgent, simply let them know, and they can tell you how soon they can be there.

Users can browse and register interest in as many services as they need at once. Each brand is notified separately and arranges its own visit directly with the user.

Every brand on the Marketplace is an independent business, chosen with care. Our team vets each one against our own criteria before it goes live, so you can reach out with confidence. Each brand stands behind its own service and will be glad to help with anything about the work it delivers.

Yes, the BelleVie app has a dedicated support chat for Marketplace queries. Go to Account Information and select “Chat with Us”, and our support team will help you with your concern.

When a user registers interest in your business on the BelleVie Marketplace, you are notified directly that a new lead has come in, so you can get in touch with them.

Listing on the BelleVie Marketplace puts your brand in front of a high-intent audience at the very moment they’re looking for home services. Every interested resident reaches you as a direct lead.

A listing on the BelleVie Marketplace places your brand before residents of some of the most sought-after addresses across India’s Tier 1 cities, built by the country’s most respected developers. These are households that invest in their homes and expect a high standard from every brand they welcome in, and every BelleVie resident can see your listing.

Any business serving home needs can apply, from home cleaning, pest control and repairs to interiors, furnishing, salon services at home, and workshops and classes.

Yes, every brand is assessed against our internal criteria and vetted thoroughly before it goes live on the BelleVie Marketplace.

Residents browse the BelleVie Marketplace by their current location or a saved address, and see the brands near them. A brand that serves several areas reaches the residents in each of them.

Yes, brands can choose to promote themselves on BelleVie. To discuss options, call +91 98198 18281 or write to partnership@bellevie.life.

A business can apply through the in-app support chat or by writing to support@bellevie.life. Our team will then get in touch and guide you through onboarding.

Yes, once your brand is onboarded, you can choose the services and categories you would like to list. Residents can then discover the full range of what your brand offers.

Yes, every onboarded brand has its own dashboard, where you can follow each new lead along with the details of the enquiry. You can also track how your leads and orders are performing over time, including which orders went ahead and which did not.

Non-intrusive ads are advertisements designed to sit naturally within a platform rather than interrupt it. They never take over the screen or get in the way of what a person came to do, so people engage with them by choice.

Non-intrusive ads on BelleVie follow three principles. They are opt-in, so residents engage only if they choose to, and are contained, so they never block what a resident opens the app to do. They are also native, designed in BelleVie’s own visual language so they sit naturally within the app.

Hyperlocal advertising reaches people within a small, defined area, such as a single society or neighbourhood. On BelleVie, a brand can choose the societies closest to its store or outlet, reaching those residents through in-app advertising on the app they use every day for their home.

Outdoor and open digital advertising reach a broad, passing audience. Advertising on BelleVie reaches a defined residential audience inside an app they already trust, through placements designed to sit naturally within the experience.

A campaign can cover as many societies as the brand needs, from a handful in one neighbourhood to BelleVie’s entire network.

Brands appear inside an app residents already trust for their home, and that trust carries over to the brands they discover there, giving each one a credibility that is hard to earn elsewhere. Campaigns for De Beers and Uber Black recorded click-through rates of 1.2% and 1.4%, and BelleVie campaigns typically see between 0.8% and 1.5%.

That is entirely the brand’s choice. A campaign can run once or recur over time, and it can span societies across single or multiple locations, reaching new areas as the brand grows.

Placements are planned with residents’ experience first. Nothing takes over the screen or interrupts a task, offers sit where residents already browse, and every format is designed in BelleVie’s own visual language, so advertising feels like part of the app rather than an intrusion on it.

Residents discover offers and brands relevant to their home without feeling interrupted. Brands, in turn, earn attention from an audience that is receptive rather than resistant, which makes every impression count for more.

Yes, FMCG brands can use in-app placements such as hero banners and app notifications to reach residential households directly, with campaigns sized to as many societies as the launch needs.

D2C brands can use BelleVie’s in-app ads to reach residents directly, with each ad linking straight to their website or offer.

Brands that have run campaigns with BelleVie include De Beers, Uber, ZEISS Vision Center and Veronica’s, along with many others across categories.